STMITE supports standard retail orders, approved return requests, and order issue review for damaged, defective, or incorrect items. If you need help with an order, please contact us before sending anything back so we can review the case and guide you to the correct next step.
For delivery timing, dispatch details, and shipping support, please also review our Shipping Policy.
Order Support
When contacting us, please include your order number, product details, and a short description of the issue. This helps us respond faster and confirm the correct support option for your order.
Processing & Delivery Time
Most standard orders are prepared within 1 to 2 business days after payment is confirmed.
Estimated transit time for standard shipments is typically 3 to 8 business days, depending on destination, local carrier performance, and customs handling where applicable.
Bulk, custom, or special-order products may require different preparation or delivery timing. When that applies, the shipment schedule will be confirmed with you during order handling.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact STMITE as soon as possible after delivery and include clear photos of the product and outer packaging. We will review the case and arrange the most suitable solution.
Standard Return Requests
Eligible standard items may be accepted for return when they are unused, complete, and in their original condition and packaging. Return approval is required before any item is shipped back.
Non-Standard, Custom, and Wholesale Orders
Custom configurations, special-order items, clearance goods, and larger wholesale orders may be handled case by case. These orders may not be eligible for return unless there is a confirmed product issue or a verified fulfillment problem.
Refund Review & Timing
When a return or cancellation is approved, any refund is issued to the original payment method after the returned item has been received and inspected, if return shipment is required for that case.
Shipping Charges
Original shipping charges and return shipping costs are generally non-refundable unless the return is caused by a confirmed fulfillment error or verified product quality issue.
How to Request Help
For return, refund, replacement, or shipping support, please use our contact page and include your order number so we can respond more efficiently.